Privacy policy

What we store

Your order lives in Stripe, our payment processor: your email address, billing address, the product you bought, the amount, and the evidence of your consent to immediate delivery (the wording version, the time, and a one-way fingerprint of your IP address, not the address itself).

Your account is created when you buy, in our own database at Cloudflare. It holds your email address, the date you signed up, the date you last signed in, your language, and a row for each purchase: the product, version, amount, currency and status. We store no passwords, because there are none: you sign in with a one-time link sent to your address, and we keep only a hash of that link and of your session.

Support tickets you open are stored with their messages, so that you and we can see the conversation.

Downloads are recorded against the order in Stripe (how many times, and when the first one happened). That record is the evidence we use if a payment is disputed.

The practice trainer keeps your answers and progress in your own browser. It is never sent to us.

What we do not do

We do not sell or share your data. We do not use advertising cookies or trackers. We do not build profiles. We do not email you anything except your order, your account and the answers to your own questions.

Who processes it

• Stripe — payments, orders, refunds and disputes.
• Cloudflare — hosting, the product files, and the database holding accounts and tickets.
• Resend — sends your order email, your sign-in link and our answers to your tickets.
• Cloudflare Web Analytics — counts page views without cookies and without personal data.

How long we keep it

Accounts and their purchases stay while your account exists, because that is what lets you download the files again. Sign-in links expire after 20 minutes and are deleted regularly; sessions expire after 30 days. Tickets are kept for two years. Order records in Stripe are kept as long as tax and accounting law requires, which is longer than the account itself.

Your rights

Write to support@educatedbear.com to get a copy of what is stored about you, to correct it, or to have your account and tickets deleted. We answer within a day and delete within 30 days, except for the order records that tax law requires us to keep. Deleting your account removes your access to re-download the files; the files you already downloaded remain yours.